Genworth MI's COVID-19 Response and Resources

At Genworth Mortgage Insurance, we’re committed to protecting our associates and their families, as well as being there when our customers need us the most.

In response to the coronavirus (COVID-19) outbreak, we have implemented a plan to help reduce the risk of exposure and transmission among our employees and allow us to continue to provide unparalleled service to our customers. We've made several changes and clarifications to our corporate policies.

Servicing, Homeowner Assistance, and Default Reporting

Learn more about Genworth's alignment to GSE guidance to servicers through the bulletins below. For information about Forbearance, Payment Deferral or modification plans, our Homeowner Assistance Representatives are happy to help at 800 455.0871.

Accurate and timely default and workout reporting to Genworth is critical during the COVID-19 crisis so that we can service your MI certificates efficiently and properly. The Automated Delinquency Report (ADR) and the Mortgage Insurance Loan Activity Report (MILAR) have been updated to include COVID-19 related "Reason for Default/Reason for Delinquency" (RFD) and Workout Program Name (WPN) code values.

View our tutorial on Default Management Delinquency Reporting and Workouts, with guidance on reporting COVID-19 related hardships. Servicing forms, including MILAR templates, are available on our MI Servicing website here. For single loan workout reporting, log in to our Online Workout Reporting Tool. For assistance on reporting, email Genworth’s Servicer Reporting Team or contact Ann Daniel at 919 846.4133. 

You may also visit our Homeowner Assistance page or our MI Servicing site for more information. 

Servicing Bulletin 2020-06

We support and offer delegation for all GSE Payment Deferral options, including: Payment Deferral; COVID-19 Payment Deferral; and Disaster Payment Deferral. We've updated our guidance to include GSE Disaster Payment Deferral Programs.

Effective Date 9-3-2020

Servicing Bulletin 2020-05

Automatic workout delegation for GSE loans in Payment Deferral programs, including both standard programs and COVID-19 Payment Deferral program. New workout delegation guidelines for non-GSE loans in Payment Deferral programs.

Effective Date 5-19-2020

Servicing Bulletin 2020-04

We understand many of you have questions about insurance coverage during the COVID-19 pandemic. Rest assured, loans in forbearance plans associated with COVID-19 may be eligible for rescission relief.

Effective Date 4-17-2020

FAQ: COVID-19 Rescission Relief for Forbearances

Answers to Frequently Asked Questions on COVID-19 related relief for loans on forbearance plans. Includes Genworth responses to example scenarios.

Effective Date 4-17-2020

Servicing Bulletin 2020-03

Covers Reason for Default (RFD) code values for the Automated Delinquency Reporting (ADR) and the Mortgage Insurance Loan Activity Report (MILAR) for reporting loans where the borrower has experienced a hardship associated with COVID-19.

Effective Date 4-15-2020

Servicing Bulletin 2020-02

Covers our alignment to the Forbearance and Payment Deferral options for borrowers as laid out by the GSEs. Includes Genworth reporting and submission requirements for Forbearance plans and Payment Deferrals. 

Effective Date 3-27-2020

Servicing Bulletin 2020-01

Covers our support for the GSEs' forbearance plan.

Effective Date 3-6-2020

User Guide: Online Delegated Workout Reporting Tool

Step-by-step instructions on how to use our online tool to submit single loans for Delegated Workout Reporting.

Effective Date 7-20-2020

Credit Policy and Underwriting Guidelines

Review the Credit Policy updates below for details regarding our GSE alignment. Full Underwriting guidelines are available here. For quick answers to general questions, contact our ActionCenter® at 800 444.5664.

You can also get quick breakdowns on GSE changes from our training courses: Fannie Mae COVID-19 Updates and Freddie Mac COVID-19 Updates.

Summary of Guideline Changes

Get a summary view of Genworth's guideline changes as a result of COVID-19.

Effective Date 8-30-2020

Credit Policy Bulletin 2020-07

Temporary measures regarding the eligibility requirements for borrowers granted a COVID-19 related forbearance and requirements for borrowers using self-employment income to qualify. 

Effective Date 6-8-2020

Credit Policy Bulletin 2020-06

Covers the GSEs' extension of temporary policies from May 17, 2020 to June 30, 2020. This applies for all loan applications dated before or on the new date. Also covers recent furlough and layoff updates, unemployment compensation, and GSE-owned mortgages. 

Effective Date 5-6-2020

Credit Policy Bulletin 2020-05

Covers condominium project reviews, appraisal flexibility updates, and renovation mortgage updates. 

Effective Date 4-15-2020

Credit Policy Bulletin 2020-04

Addresses Genworth's alignment to GSE updates issued on March 31, 2020. Includes Fannie Mae's impact of COVID-19 on originations and appraisals and Freddie Mac's selling guidance related to COVID-19.

Effective Date 4-1-2020

Credit Policy Bulletin 2020-03

Addresses Genworth's alignment to GSE updates provided on March 23, 2020. This alignment applies to Simply Underwrite, Standard, and Peak Guidelines. 

Effective Date 3-24-2020

Additional Resources

Access other helpful information from the GSEs and the Consumer Financial Protection Bureau below.