Positive Negativity

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In this session we will discuss how to become comfortable delivering bad news and turning it into a positive relationship with the customer. We do this by exploring 6 areas: understanding your customer; analyzing yourself; crafting the message; discovering mutual needs; exploring the proper delivery channel; and affirming interpretation.

Learning Objectives: Learn how to become comfortable delivering bad news and how to turn that into a positive relationship with your customer.

Recommended Prerequisites: None

Recommended Audience: Mortgage Professional, Loan Officer, Loan Processor, Underwriter

In-Person Training: To arrange in-person training for your group, contact your sales representative. FIND YOUR REP NOW

  • In-Person
  • Live Webinar
  • Recorded Webinar

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