In this session we will discuss how to become comfortable delivering bad news and turning it into a positive relationship with the customer. We do this by exploring 6 areas: understanding your customer; analyzing yourself; crafting the message; discovering mutual needs; exploring the proper delivery channel; and affirming interpretation.Learning Objectives: Learn how to become comfortable delivering bad news and how to turn that into a positive relationship with your customer.
Recommended Prerequisites: None
Recommended Audience: Mortgage Professional, Loan Officer, Loan Processor, Underwriter
In-Person Training: To arrange in-person training for your group, contact your sales representative. FIND YOUR REP NOW